Clients - Communication

How to Communicate with Participants using SMS and Email
With Social Planet, you have several ways to communicate with SMS or email to your clients. Email is free, while SMS costs 8.9c per message (160 characters ...
Thu, 30 Mar, 2023 at 9:01 PM
How Send an Email/SMS Message to Class Attendees
To keep your activity attendees up-to-date with activity changes, use the group message feature. From the Frontdesk, head to the Activities header, click ...
Thu, 30 Mar, 2023 at 9:15 PM
Message all of participants who attended for a Term / Semester
To send a group message to participants who attended your Centre over a specific time period such as a Term or Semester.  Go to Main Menu, click on Cl...
Wed, 1 Feb, 2023 at 3:10 PM
Searching messages - emails / SMS from clients
At times you may want to view what communication you've had with a client.  1. Go to Main Menu then select Messages click on Communication  ...
Tue, 28 Sep, 2021 at 9:37 PM
How to Reply to Messages
You can reply to messages from clients in the Message Centre, here’s how – From the Frontdesk, head to the Messages header, click Message Centre. U...
Thu, 30 Mar, 2023 at 9:18 PM
How to Create Client Groups
Client groups based around clients’ shared interests are valuable tools for creating distribution and communication lists. Here’s how to create a client...
Thu, 30 Mar, 2023 at 9:06 PM
How to Send Messages to Participants Who Share the Same Support Needs/Interests
When you’ve tagged a client's interests, disabilities and mobility requirements into their profile, can you use these tags to group similar clients toge...
Thu, 30 Mar, 2023 at 9:09 PM
How to Set Up a Templated Message to Send to Clients
To streamline your communication to clients, set up a template SMS and email.  From the Frontdesk, head to the Messages header, click Templates. On th...
Thu, 30 Mar, 2023 at 9:12 PM
SMS / Email to an Individual Participants
Go to Main Menu select Clients then click on Client List  Enter the client's name in the Search field  I...
Mon, 26 Jul, 2021 at 10:35 PM
Scheduling a series of messages leading up to an event
To schedule a series of messages informing participants about what to expect when they attend a large event ie festival or show.  You could use this fea...
Tue, 18 Oct, 2022 at 4:38 PM