You can reply to messages from clients in the Message Centre, here’s how –


  1. From the Frontdesk, head to the Messages header, click Message Centre.

  2. Use the Search field to find messages sent to the client. 

  3. If a client has replied, there will be an Expand Conversation button next to their name.


  1. Click this button to view the reply and continue the conversation.

  2. On the left-hand side of the screen is a Client List and checkboxes to send via email or via SMS.

  3. Use a templated message by selecting the dropdown list under Template. 

  4. Enter content in the Message field. 

  5. Click Send, and you’re done!