Overview
Broadcast Message lets you send the same message — by email, SMS, or both — to everyone attending a session, and to the staff working it, in one go. Use it for things like term updates, session reminders, or general notices to families and team members. 


Before you begin

  • You'll need access to the Attendees tab of an activity.
  • Broadcast Message currently starts from a specific session, so make sure you're looking at the right session date before you begin.
  • Staff will only appear in the broadcast if they've been added to the activity's Team tab and assigned to that session date.


Steps


  1. Go to Activities, open the activity, and click the Attendees tab.
  2. Select the session you want to send the broadcast for.
  3. Click Actions, then select Broadcast Message.
  4. Review the Team and Participants lists.
    • Everyone is selected by default.
    • Team only appears if staff are on the Team tab and assigned to this session date.
    • Participants shows each client's primary contact (or their first available contact) with name, email, and mobile.
  5. Tick or untick Send via Email and Send via SMSfor each recipient as needed.
    • A green dot in the Ready column means a valid email or mobile number is on file for that recipient.
    • If no mobile number is on file, the SMS option will be disabled and marked no mobile set.
  6. Click Save to move to the message editor.
  7. On the Edit Broadcast Messagescreen:
    • Choose a Template if you have one set up, or leave blank to write your own message.
    • Enter a Subject (this is only used for email recipients).
    • Write your Message.
    • If you'd like to send later rather than immediately, tick Delay sending message until a specified date/time and choose when.
  8. Click Save to move to the review screen.
  9. On the Review Broadcast screen, check the preview of every message that will be sent, listed by recipient.
  10. Tick Everything looks good. Ready to send. The Send button will then appear.
  11. Click Send.