DEX Scores aren't just numbers – they're how we capture the incredible journey and progress of clients in the Settlement Engagement and Transition Support (SETS) program. These scores help tell the 'before and after' story of how our services make a difference.

DEX uses three main types of individual scores, each focusing on a different part of the client's experience:

1. Circumstances: Where are they now?

  • What it captures: This score looks at a client's overall life situation, like their housing, financial stability, health, and how connected they feel to the community. It's about their current status.

  • For SETS: Think about specific areas like:

    • Are they in stable housing?

    • Can they meet their basic financial needs?

    • How integrated are they into local community networks?

2. Goals: What do they want to achieve?

  • What it captures: This score focuses on the client's personal objectives. It's about their aspirations and the specific improvements they aim for through our services.

  • For SETS: Examples include:

    • Learning new skills (e.g., improving English language).

    • Increasing knowledge (e.g., understanding Australian healthcare).

    • Improving their ability to access and use services.

3. Satisfaction: How did we do?

  • What it captures: This score is all about the client's feedback on the service they received. Did they find it helpful? Did we listen to their needs?

  • Key Questions: We want to know:

    • Were they satisfied with the overall service?

    • Did the service help them with their specific issues?

    • Did they feel heard and understood?

The Scoring Process: A Journey, Not Just a Snapshot

DEX scoring is designed to track progress over time, so it involves a few key moments:

Step 1: The Starting Line - Initial Assessment (Pre-Session)

  • When: Right at the beginning of their service journey.

  • What: Conduct an initial assessment with the client. This sets a baseline for their Circumstances and Goals.

  • Example: Ask, "Are you in stable housing?" or "What specific skills do you hope to gain?"

Step 2: On the Path - Regular Progress Tracking

  • When: Throughout their time receiving services.

  • What: Keep an eye on their progress towards those initial goals and note any changes in their circumstances.

  • Example: If their goal is employment, track every step: job workshop attendance, applications sent, interview secured.

Step 3: Reaching the Destination - Subsequent Assessment (Post-Session)

  • When: Towards the end of their service delivery.

  • What: Perform a follow-up assessment to measure their overall outcomes in Circumstances, Goals, and Satisfaction.

Example: Re-evaluate their housing stability, see if they achieved their employment goal, and ask for their feedback on the service.