1. Enable Multi-Factor Authentication (MFA)
    • Set up MFA for your account to add an additional layer of security beyond passwords
    • Require all staff members to use MFA when accessing the platform
  2. Implement Strong Password Policies
    • Create unique passwords with at least 12 characters combining letters, numbers, and symbols
    • Never reuse Social Planet passwords on other websites or applications
    • Consider using a password manager to generate and store complex passwords
  3. Manage User Access Carefully
    • Only grant platform access to essential staff members
    • Assign appropriate permission levels based on job responsibilities
    • Immediately disable accounts when staff members leave your organization
    • Regularly audit user accounts to remove unnecessary access
  4. Handle Downloaded Data Securely
    • Delete CSV exports containing client data immediately after use
    • Never store client data on personal devices
    • Password-protect any files containing sensitive information
    • Avoid sending client data via email; use secure file sharing when necessary
  5. Protect Your Login Credentials
    • Always log out completely when finished, especially on shared computers
    • Never share login credentials among staff members
    • Use Google Chrome (Social Planet's preferred browser) for optimal security features