You've booked a person into a class, raised an invoice and its been marked as paid. The person has now changed their mind and wants to attend a different class, how can these changes be reflected on the invoice.
Here are the following steps.
1. Go to the General Ledger, enter the person's name in Search
2. Delete the invoice by selecting on the x and enter a reason for the invoice removal. This will change their invoice from paid to unpaid.
3. Then go back to the Activity they originally booked into by going to Main Menu > Activities > Current, enter the Activity Name, then Edit.
4. Go to the Request tab, find the client and go to Actions > Update Status. Then Archive, Cancel Enrolment and Hide on Attendee Sheet.
5. Go to Payments then Invoices, select on the Issued tab, select View
6. Enter another line item by selecting on the + icon
6. Enter a reason for adding the line item in the Item Details, then enter a minus amount in the unit amount to reflect the class price
7. Then book the client into the new activity, by following these Back End Booking instructions.