If a person has paid using our Credit Card payment gateway.
1. Go to Main Menu select Payments then Invoices click on Paid tab.
2. Use Search to find the invoice and select View
2. In the Online Sale - Credit Card Charges select Issue refund. Note a refund can only be made once the funds are available. It usually takes 3 business days from when the credit card is charged.
If a person has paid using cash, bank transfer then
1. Go to Main Menu select Payments then Invoices click on Paid tab.
2. Use Search to find the invoice and select View
3. In the invoice select the + button to create a line item on the invoice amount for the refund. Eg Refund for cancellation -$150.00
If the Invoice has only been issued to the person and hasn't been paid for.
1. Go to Main Menu select Payments then Invoices click on Issued tab.
2. Use Search to find the invoice and select View
3. Select on the $ Pay Invoice under Payment Method select Refund enter an Amount and Description.
