This situation occurs when a client hasn't received a booking confirmation from the staff member and has decided to go ahead with an online booking.
Do not delete the credit card booking, delete the manual booking made by staff
You will notice in the Request tab that you have two bookings from the same client.
1. From the Request tab, the online booking has not linked next to the client name and has the tag Frontend
2. The booking made by staff displays the client profile
3. Click on not linked for the online booking, the Link Client window will appear. As they're existing client enter the client name in the Search field, if they don't appear. Then on the profile click Select so their booking is added to their Profile.
4. For the duplicate booking made by staff go to Actions and select Update Status and select Status - Archive and Approval Status - Rejected
5. To prevent this situation from occurring, the staff member should select Send Confirmation for all backend bookings
