If a client has a credit owing, they cannot use that credit to reduce the ticket price when booking online. It can only be done by a staff member as a backend booking.
However if a client books online and uses their credit card for payment. The staff member can use the credit to reduce the ticket price before charging the client's card.
But it can only be done if the Booking Process Type is set to Booking After Confirmation which allows for the staff member to charge the credit card after they've received the booking.
Here are the steps
1. When a person books online and pays by credit card. They will appear as a client tile in the Request Tab
2. The Client Booking will display the Not Linked button. Move the cursor and select it. As they're already an existing client, click on Select to merge this booking.
3. Once their booking has been linked to their profile. Go to the Actions button in the Client Tile select Add Invoice, select A new invoice. Then Add
4. The Invoice will be added to the Client Tile, use the cursor and select on the invoice, so it can be issued.
5. Select on the Apply Credit button and the credit the client has available will be displayed. Select Apply
6. The Activity Amount will be adjusted based on the credit amount being used. Then Issue the Invoice with the updated amount
7. Select Charge Card to charge the remaining balance to their Credit Card
