Here’s how to set-up a “free trial session” participants can attend before they commit to paying for a full term.

  1. From the Frontdesk, head to the Activities header, click Current and then Edit on the activity of your choice.

  2. Select the Settings tab, then click the +Add Package button above the Ticket Packages panel to create a new ticket package.

  3. In the Add Package window, fill out the following information.

    • name that is some form of “Free Trial Session”.

    • 1 for Number of sessions in package

    • Leave Is Enabled ticked. 

    • Do not tick Package is visible to the public, this package is staff-only. 

    • Click Add.



  1. Next, click +Add Ticket, on the newly created ticket package. This will open the Add Ticket window, fill out the following information.

    • Select Ticket Type - “Free”

    • Name the ticket along the lines of “free trial”.

    • Leave Is Enabled ticked.

    • Click Add.


Voila! Your free trial session ticket is now available for booking.



To book a client into this activity with the free-trial ticket, follow the How to Create an Activity Booking Request for a Client tutorial. Once the client has attended the free trial and would like to pay – 

  1. Find the client’s free-trial booking through the Requests tab, 

  2. Click Actions, then Update status, select Archived and Rejected.

  3. Rebook the client with a paid ticket package.