For financial security, the owner of the account must be the approver of the online payment fund transfers between our Pin Payments Account and your bank account as the Activity Provider.
For security purposes it requires two approvers –
1. One admin staff member to Request the transfer
2. The Owner of the Account to Approve the Transfer for the funds then to be transferred into your bank account.
For fund transfers to occur you must enter your bank account details. Only the Owner of the Account has permission to enter your bank account details. Go to Main Menu then select Account click on Settings then select the Finance tab. Select the Edit button on the Bank Account Settings pane to enter the Account Name, BSB and Account No.
Note it takes 3 - 5 business days from when a client’s credit card has been charged to when the funds are available for transfer.
When a credit card charge has been made a Charge Success label will appear on the client tile, when the money is ready to be transferred a Funds Available label will be displayed.
Go to Main Menu, select Payment, then select Charges tab
For Fund Transfers, only tick clients that display a Funds Available tag
Then scroll down to the Current Selection pane, the name, date/time of charge will appear as a grey label select the Request Funds Transfer button
A Requests Transfer Funds window will be displayed containing the Course Name, Ticket Type, Course Dates and the Entitlement amount (less our processing fee) , select Confirm Request button to complete the funds transfer request.
Now the Owner of the Account clicks on the Transfers tab to move the requested funds.
Select all clients by clicking on the radio box next to the date or only move funds by selecting individual clients
Scroll down to the Current Selection Pane to view clients then click on the Approve Transfer button
The Approve for Transfer window will be displayed showing you the Course Name, Ticket Type, Course Dates and the Entitlement amount. Select the Approve button.
These funds will then be transferred into your designated Bank Account
On the Completed tab you can see the date/time of the individual fund transfers that have been made with the label Funds Paid. It provides a detailed table containing the date, client, invoice no, invoice detail, amount, GST, Entitlement and Fees. Note you can also see the total amount that’s been transferred for reconciliation purposes.
Social Planet will receive the request and will execute payment. We complete fund transfers every day. We will send you a funds transfer re statement for reconciliation purposes.
The transfer will arrive a day or so after its been processed. There is a possibility that the transfers narration or "Payer" could have the following - "Perpetual Corporate". Pin Payments use a platform called Perpetual to help facilitate the processing out of transfers. Please use Social Planet, Pin Payments or Perpetual to locate fund transfers when searching for payments.