Ticket packages 

When Social Planet first creates an Activity, the system creates a 1 session package as a default. If your activity is for a one off event use this package type and assign tickets. For recurring activities ie. multiple sessions edit the package. 

  1. Go to Main Menu then select Activities then select Current in the Search field enter the Activity Name.
  2. When the Activity Tile is displayed select the Edit button from the Details tab go to the Settings Tab, which contains all your setting information, such as Booking Options, Polices, Tickets and Packages
  3. Go to the Standard (1 sessions) pane (per below) then click on the Edit button the Update Ticket Package window will be displayed
  4. Change the ticket package name to Term or Semester depending on your needs (eg. Term 1 – February to April 2020). and add the number of sessions in the package
  5. Change the Total number of sessions in package to reflect the number of session you want a person to choose from.
  6. Select Ticket prices in this package will be prorated based on number of remaining sessions
  7. In the Availability Status select from 
    1. Disabled - package will not be visible, tickets not selectable
    2. Backend only - only available to staff making backend bookings
    3. Public and Backend- available to everyone making a booking
  8. Select Save 

Create Tickets

Please note a processing fee is charged for Credit Card Bookings (excludes bookings made by invoice or cash) the fee is 3% plus 40 cents of the total activity costs.    Remember to add multiple ticket types to accommodate different population groups, such as Concession and Early Bird


  1. Once the Package is created then select the Add Ticket button 
  2. Select from the Ticket drop-down list - Normal, Free, Concession, Senior  and ACFE ( for ACFE funded courses)
  3. Add a Ticket Name eg. Adult, Early Bird, then a short Description
  4. Enter in the Advertised Price $ amount, which is the amount you want participants to pay
  5. Tick if the Activity attracts GST 
  6. The  Entitlement after fees $  will display the amount of money you will receive once Social Planet’s fees are deducted.
  7. Select Pricing includes cost of client transport if your providing transport with this ticket type,
  8. Select Is Enabled (set as default) allows for participants to select this ticket when booking
  9. Select Set this ticket as default if this is your primary ticket    
  10. Then click on the Add button